Shipping policy

At Skandiva, we are committed to providing a smooth and reliable delivery experience for all customers.

Order Processing Time
All orders are processed within 24–48 business hours after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and holidays.

Shipping Time
Estimated delivery time:
7–15 business days depending on the destination country and local carrier operations.

Delivery times may vary during high-demand periods, holidays, or due to customs processing.

Tracking Information
All orders include a tracking number.

Tracking details are sent via email once the order has been shipped.

Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed, we may be unable to modify the shipment.

Delayed or Lost Packages
While we work with trusted shipping partners, delays may occasionally occur due to customs, weather conditions, or carrier issues.

If your package appears lost or significantly delayed, please contact our support team for assistance.

Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours after delivery with photos of the issue so we can assist you promptly.

Contact Information
Skandiva
Email: support@skandiva.shop
Phone: +1 713 620 8788

Business Information:
HORIZON PRIME COMMERCE LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702, United States